Shipping & Returns

Returns Policy

If you receive a faulty or damaged product, please notify our team immediately to arrange an exchange.

You have up to 48 hours from the time of delivery to report any issues, provided the items have not been used.

Items that have been tampered with may not be eligible for exchange, subject to management's discretion.

Shipping Policy

Free Local Pickup

We offer fast and free pickup from our Melbourne warehouse in Derrimut during the following hours:
Monday to Friday: 8:00 AM – 3:00 PM

Orders placed online before 2:00 PM are usually available for next-day pickup. Once your order is processed, we will send you a text or email with pickup details.

Interstate Shipping

For interstate orders, please contact us before placing an order online. Our team will calculate the most competitive freight pricing based on weight and pallet size. Interstate delivery charges must be processed via our office over the phone.

Customer Service

If you have any questions, please contact our customer service team at 03 8361 9111.

Important Note:
Freight rates shown in your cart are based on hand unloading, meaning the driver may require assistance from one or two people. If assistance is not available, please call or email our office to arrange an alternative delivery method.